Refund and Cancellation Policy

A tile is a digital service that is delivered immediately on payment: it appears on the wall as soon as your payment is confirmed and stays there for the rest of the season. Because delivery is instant and complete, placements are generally non-refundable. The exceptions below are real and we honour them.

We refund in full when

• Your tile does not appear. If your payment succeeds and your tile does not go up, tell us and we refund the whole amount. You do not have to argue the point.
• We remove your tile under our content rules. If we take a tile down for breaching the terms, we refund it in full even though the breach was not ours.
• We end a season early. We refund the unexpired portion of the placement.
• You were charged twice for the same placement, or charged an amount you did not choose.

We do not refund for

• a change of mind after the tile has gone up
• the number of clicks or views your tile received
• which city is winning, in any of the four scoring views
• another buyer purchasing a larger tile than yours

Cancellation

There is no subscription and nothing recurring, so there is nothing to cancel. Each placement is a single purchase for one season. You can abandon a checkout at any point before paying and nothing is charged.

Partial refunds

If we issue a partial refund, your tile stays on the wall and shrinks to match the amount you have actually paid. It is not removed.

How to request a refund

Email ragamsettymohankumar@gmail.com from the address you used at checkout, with the name on the tile and the approximate date. You do not need an order number, though it helps if you have it.

• We acknowledge within 2 working days.
• Approved refunds are issued to the original payment method.
• Once issued, Razorpay and your bank typically take 5 to 7 working days to credit it. That part is outside our control.

Chargebacks

If you raise a chargeback we will remove the tile while the dispute is decided, because we cannot leave paid-for space running against a payment that has been reversed. If the dispute is resolved in your favour the refund stands. Talking to us first is usually faster.